Refund policy

Return & Refund Policy – Elyvon

Your satisfaction is our priority. If you are not satisfied with your perfume, you may request an exchange or refund within 15 days of receiving your order.

15-Day Return & Exchange Window

Please contact us within 15 days of delivery with your order number or invoice and tell us whether you would like an exchange or a refund. Perfumes opened and tested to assess their fragrance, projection, or lasting performance may be returned under this policy. Please keep the original packaging and include it with your return.

Perfume Resting & Maceration Guidance

At Elyvon, we recommend allowing at least 15 days for the perfume's resting and maceration process before making your final assessment of its performance. If the projection or lasting performance feels weaker than expected, keep the perfume in a cool place, away from heat and direct sunlight, for 10 days. Then test it again and assess its performance through day 15.

If you are still not satisfied, email or WhatsApp us by day 15 to request a return, exchange, or refund. You can also contact us earlier for help.

How to Return Your Perfume

  1. Contact us by email at elyvon.pk@gmail.com or WhatsApp at 03055223317. Include your order number and tell us whether you want an exchange or a refund.
  2. Send your perfume, with its original packaging, to: House No A38, Block 1, Federal B Area.
  3. Send us a clear photo or copy of your courier slip by email or WhatsApp so we can track your return.

We will gladly help arrange your preferred exchange or refund, without hesitation. Your satisfaction matters to us.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us promptly within the 15-day return window with your order number and clear photos or video so we can help arrange a replacement or refund.

Refund Process

Once your return is approved and received, your refund will be processed within 5–7 business days. Refunds are issued through the original payment method or by bank transfer for cash-on-delivery orders.

Shipping charges are non-refundable unless the return is due to our error.

Exchanges

Exchanges are subject to product availability. If your preferred replacement is unavailable, we will help you choose an alternative or arrange a refund.

Shop with confidence. We are here to help you find a fragrance you enjoy.